[Fisher's name and address]

October 7, 2002


Ivy Spence, executive inquiry specialist
Cardmember Services
Discover Financial Services
Post Office Box 17019
Wilmington, Deleware 19850-7019

I am not satisfied with your response, so I wish to correspond with your supervisor.

What is your supervisor's name, title and mailing address?

[Fisher's signature]

[Fisher's name]